Privacy Policy
Introduction
This page (Privacy Policy or Policy) explains how GLOBAL POOL SYSTEMS PTE. LTD., operating under the brand PowerShift (GLOBAL POOL SYSTEMS PTE. LTD.), collects, uses and discloses information. It also describes the security measures used to protect the information stored through GLOBAL POOL SYSTEMS PTE. LTD. services (the Services). By using the Services, you consent to the practices described in this Policy.
Information GLOBAL POOL SYSTEMS PTE. LTDCollects and Stores
Personal Information
When you request more information or register to use the Services, GLOBAL POOL SYSTEMS PTE. LTD may require your name, company name, address, phone number and email (Personal Contact Information). When purchasing Services, GLOBAL POOL SYSTEMS PTE. LTD may require billing name and address, credit card number and similar details (Billing Information).
Data, Diagnostic Information and Login Information
You may create, upload and store content such as logos, photos, emails, descriptions and similar material (Data). Event-related errors or technical issues may require diagnostic reports that may include operating system version, device details, browser details and email if provided (Diagnostic Information). Login details may be stored locally in cookies (Login Information).
Analytics Information
GLOBAL POOL SYSTEMS PTE. LTD may use cookies, web beacons and similar tools to collect browser type, IP address, pages viewed and links clicked (Analytics Information).
Third party vendors such as Google may use cookies for advertising. Users may opt out through Ads Settings or www.aboutads.info.
Geo Location Information
GLOBAL POOL SYSTEMS PTE. LTD does not collect real time location data. If this changes in the future, permission will be requested.
How GLOBAL POOL SYSTEMS PTE. LTD Uses Collected Information
Personal Contact Information
Used to operate the Services, provide updates and share announcements. Some information may be used for marketing based on the Privacy and Conditions.
Data Security and Protection
GLOBAL POOL SYSTEMS PTE. LTD takes reasonable administrative, technical and physical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Security measures may include:
• Encryption of sensitive data during transmission using secure protocols such as HTTPS
• Secure storage of information on protected servers
• Access controls that limit data access only to authorized personnel who require it to perform their duties
• Monitoring systems and safeguards designed to detect and prevent unauthorized access
• Use of trusted service providers that maintain industry standard security practices
Payment information is processed and stored by Stripe, a PCI DSS compliant payment processor, and GLOBAL POOL SYSTEMS PTE. LTD does not store full credit card details on its servers.
While GLOBAL POOL SYSTEMS PTE. LTD implements commercially reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. Therefore absolute security cannot be guaranteed.
In the event of a data security incident affecting personal information, GLOBAL POOL SYSTEMS PTE. LTD will take reasonable steps to investigate the issue and notify affected users when required by applicable law.
Billing Information
Stored and processed by Stripe. Stripe privacy details are available on its website.
Data, Diagnostic Information and Login Information
Used only to administer and improve the Services.
Analytics Information
Used to monitor usage, improve functionality and verify authorization.
Sharing and Disclosure, SMS Communications and Consent, SMS Consent Collection
GLOBAL POOL SYSTEMS PTE. LTD may collect mobile phone numbers when users voluntarily provide them through website forms, onboarding forms, lead forms, account registration, service inquiries, or by explicitly opting in to receive SMS communications. By submitting a phone number and opting in, users expressly consent to receive SMS messages from GLOBAL POOL SYSTEMS PTE. LTD.
SMS consent is obtained only through clear affirmative action by the user. Consent to receive SMS messages is not a condition of purchase.
Use of SMS Communications
SMS messages may be used for purposes including but not limited to:
• Appointment confirmations and reminders
• Service updates or account notifications
• Follow up communications related to inquiries or services
• Operational or support related messages
Message frequency may vary depending on user interaction. Message and data rates may apply depending on the user’s mobile carrier and plan.
Opt Out of SMS Communications
Users may opt out of SMS communications at any time by replying STOP to any SMS message. After opting out, users will receive a confirmation message and will no longer receive SMS messages unless they opt in again. For assistance, users may reply HELP or contact support.
Mobile Information Sharing Statement
No Mobile Information Sharing or Sale
GLOBAL POOL SYSTEMS PTE. LTD does not sell, rent, trade, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with trusted service providers that are necessary to deliver SMS communications, such as messaging platform providers or telecommunications vendors. These service providers are contractually required to protect the information and may only use it to deliver services on behalf of GLOBAL POOL SYSTEMS PTE. LTD. They are prohibited from using mobile information for any other purpose.
Text messaging originator opt-in data and consent information will not be shared with any third parties, except as required to provide the messaging service or comply with legal obligations.
Third Party Applications
Users may link to third party platforms such as LinkedIn or Facebook. GLOBAL POOL SYSTEMS PTE. LTD is not responsible for how third parties use linked data.
Marketing and Publicity
Users agree that GLOBAL POOL SYSTEMS PTE. LTD may identify them as customers and use their name or logo in marketing materials.
Sale of Personal Information
GLOBAL POOL SYSTEMS PTE. LTD does not sell, rent or trade personal information.
Service Providers and Business Partners
GLOBAL POOL SYSTEMS PTE. LTD may share information only with partners required to deliver the Services. These partners must protect the data and cannot use it for any other purpose. Clients may opt out by contacting support at [email protected].
Non Personal Information
Non identifiable data such as usage statistics may be shared.
Use and Disclosure of Information
GLOBAL POOL SYSTEMS PTE. LTD does not disclose personally identifiable information except as described in this Policy. Non personal, non identifiable information may be used freely.
Internal Use of Personally Identifiable Information
Servers may be located in either:
The United States
Due to internet routing, data may pass through other regions.
Information is used to develop services, process transactions, provide support and improve products. Access is restricted to those who require it.
GLOBAL POOL SYSTEMS PTE. LTD does not sell or rent personal information. Limited sharing may occur with service providers such as payment processors, fraud investigators, analytics providers and content support teams. They may not use the information for any other purpose.
GLOBAL POOL SYSTEMS PTE. LTD may disclose information to cooperate with investigations, protect rights or respond to fraud concerns.
Information may be disclosed in response to legal processes such as subpoenas or court orders. When possible, affected users will be notified.
If signing up through a partner link, GLOBAL POOL SYSTEMS PTE. LTD may share name, email and address with that partner. To avoid this, sign up directly through the GLOBAL POOL SYSTEMS PTE. LTD website.
GLOBAL POOL SYSTEMS PTE. LTD may disclose information to authorized agents or legal representatives.
Marketing and public relations providers may access limited information to help improve communications.
If GLOBAL POOL SYSTEMS PTE. LTD merges with another company or is acquired, the successor will have access to relevant information but must follow this Policy until updated.
Information may be shared with parent or subsidiary companies to help coordinate services.
Some Services may require identifying you to third party sites to request removal of content. This will only occur with your explicit permission.
Data Retention
Information is retained while the account is active. Users may request account deletion through customer support. Some backup data may persist for a limited period.
Changes to the Privacy Policy
Material changes will be communicated by email or posted on the website. You must maintain an active email address and review the Policy regularly.
If ownership of GLOBAL POOL SYSTEMS PTE. LTD changes, users will be notified for thirty days. If data will be used differently, users will be offered a choice.
GDPR
If users live in the EU, United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, they may have additional rights under GDPR. These rights include access, correction, deletion, restriction, and portability. Requests must be submitted in writing.
CCPA
If users live in California, they may request access, restriction or deletion of personal information under the California Consumer Privacy Act. Requests may be submitted through the link on our website.
Community Features
Public areas such as blogs or forums may display information openly. Content may remain visible even after an account is closed.
Questions or Complaints
Contact [email protected] or mail:
GLOBAL POOL SYSTEMS PTE. LTD.
Attn: Privacy Officer
68 Circular Road #02-01
Singapore 049422
Singapore